Frequently Asked Questions
Everything you need to know about your ELEGOO 3D printing experience.
What is the standard shipping time for orders within the US?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, with tracking information provided via email once the package departs our warehouse.
Does my ELEGOO 3D printer come with a warranty?
Yes, all ELEGOO 3D printers include a 1-year limited warranty covering the main components. Please note that consumable parts like LCD screens, FEP films, and build plates have specific warranty periods ranging from 3 to 6 months.
What is your return policy for unopened items?
We offer a 30-day return policy for items in their original, unopened packaging. Customers are responsible for return shipping costs unless the return is due to a confirmed manufacturing defect.
Where can I find the latest firmware and slicing software for my printer?
You can download the latest firmware updates, USB drive files, and recommended slicing software (like CHITUBOX or Voxeldance Tango) directly from the 'Support' section on our official website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay. All transactions are encrypted and secured for your protection.
Do you provide technical support if I have trouble with my first print?
Absolutely. Our technical support team is available via email to help troubleshoot hardware issues. We also recommend joining our official Facebook community for tips and tricks from fellow makers.