Returns & Exchanges
ELEGOO US offers a 30-day return policy for electronics and accessories to ensure your 3D printing and STEM projects meet the highest standards. We are committed to providing prompt technical support and hassle-free replacements for any defective components.
Contact Support
Email our customer service team with your order number and a detailed description of the issue to initiate a return authorization.
Provide Documentation
Attach clear photos or videos of the product and its packaging to help our technicians diagnose any hardware or software malfunctions.
Ship the Item
Once approved, securely pack the device in its original box and use the provided shipping label to send it back to our US-based service center.
Refund Processing
After our warehouse inspects the returned unit, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing